Subject to stock availability, we aim to dispatch your order within 48 hours of confirmation. We endeavor to keep our stock updated but should your order be processed and an item is sold out, we will notify you to make an arrangement to either send you the item as soon as it's back in stock or refund you.
No product will be shipped until payment has been made in full. Unfortunately orders cannot be amended once they have been placed. Should you wish to cancel your order after it has been dispatched, you must follow our returns procedure. You will be liable for all return delivery costs and administration fees and your original delivery charge will not be refunded.
Refunds & Returns
We want you to receive your delivery just as it left us but if for whatever reason you are dissatisfied, we do offer a returns policy on all our products.
To make a refund or exchange, please contact our Customer Services team on email@example.com within 21 days of receiving your confirmation email. The customer must bear the cost of postage when returning the goods for a refund. Returned goods must not be damaged, used or opened and must be in a sellable state. We reserve the right to reject any return goods if the above is not met.
The address is:
Stitch & Story
Optima Park, Thames Road
Faulty items can be returned to us at any time. Should you need to inform us for an exchange or refund, please contact us on firstname.lastname@example.org and tell us of your Order Number and Item name, along with the nature of the fault. If it's a missing component, we aim to dispatch the missing piece as soon as possible on provision of an address.